Return and Refund Policy

At Bilawalzon, customer satisfaction is important to us. If you are not satisfied with your purchase, please review our policy below.

Returns

Customers may request a return within 7 days of receiving their order if:

• The item received is damaged.

• The item received is defective.

• The wrong item was delivered.

To initiate a return request, please contact our support team with your order details and clear photos of the product.

Non-Returnable Items

We do not accept returns for:

• Change of mind after purchase.

• Incorrect size or color selection made by the customer.

• Products that have been used, damaged by the customer, or are not in their original condition.

Refunds

Once your return request is reviewed and approved, a refund may be issued to the original payment method or through another mutually agreed method.

Refund processing times may vary depending on the payment method and financial institution involved.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide photographs showing the issue. We will review the case and work toward an appropriate resolution.

Order Cancellations

Orders may be cancelled before they have been processed or shipped. Once an order has been processed for shipment, cancellation may no longer be possible.

Contact Us

For any return, refund, or order-related inquiries, please contact Bilawalzon customer support through our official communication channels.