Shipping policy

At Bilawalzon, we aim to deliver your favorite products—ranging from beauty, cosmetics, and apparel to mobile accessories—quickly, safely, and reliably across Pakistan. We partner with top nationwide courier services to ensure your orders reach your doorstep smoothly.

Order Processing & Verification

  • Processing Time: Orders are processed within 1–2 business days (Monday to Saturday). Orders placed on Sundays or public holidays will be processed on the next working day.
  • COD Order Verification: For Cash on Delivery (COD) orders, our team may contact you via WhatsApp, SMS, or Phone Call to confirm your order details and delivery address prior to dispatch. Unconfirmed orders may be subject to cancellation or delay.

Delivery Timelines & Coverage

We deliver nationwide across Pakistan. Estimated delivery times after dispatch are as follows:

Region / Location

Estimated Delivery Time

Major Cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, etc.)

2 – 4 Working Days

Other Cities & Towns

3 – 5 Working Days

Remote / Rural Areas

4 – 7 Working Days

Note: Deliveries may occasionally experience minor delays during major promotional sales, festive seasons (e.g., Eid), severe weather conditions, or unforeseen courier disruptions.

Shipping Charges

  • Standard Shipping Fee: Flat shipping charges are applied at checkout based on your delivery destination and order weight.
  • Free Shipping: We offer Free Delivery nationwide on orders above Rs. 7000

Cash on Delivery (COD) & Courier Inspection Rules

  • Strict Courier Regulation: Per standard national courier policies in Pakistan, customers are not permitted to open or unseal the parcel prior to making full cash payment to the courier rider. Please do not request the delivery person to open the package before payment except is written on the parcel allow to open.
  • Post-Payment Support: If you discover any damaged, incorrect, or missing items after opening your paid parcel, your order is fully protected under our Return & Refund Policy. Please contact our customer support team immediately.

Order Tracking

Once your order has been dispatched from our warehouse, you will receive a confirmation message via SMS / Email / WhatsApp containing your Courier Tracking ID and a direct tracking link. You can track your shipment status in real-time on the courier partner’s website.

Failed Deliveries & Incorrect Addresses

  • Customers are requested to ensure their shipping address, nearby landmarks, and active mobile contact numbers are accurately provided at checkout.
  • Courier riders will attempt delivery up to 2–3 times. If delivery fails due to an incorrect address, customer unavailability, or unjustified refusal to accept the shipment, the parcel will be returned to our facility.
  • Re-dispatching returned parcels may incur additional re-shipping fee charges.

Damaged, Defective, or Missing Items

If your package arrives visibly damaged on the outside or if any item is missing/damaged inside:

1        Take clear photos/videos of the package and affected items.

2        Contact us within 24 to 48 hours of receiving the delivery.

3        Our support team will assist you with a swift replacement or store credit.

Contact Us

For any questions or support regarding your shipment, feel free to reach out to us:

  • WhatsApp Support: +923087251219
  • Email: bilawal22habib@gmail.com
  • Customer Support Hours: All Days | 10:00 AM – 12:00 AM